Problems

Identified Issues You May Encounter

• 1. Operation of the Telegram module within Russia can be unpredictable. In some regions there may be delays, in others it may not work at all, while in certain areas everything functions correctly.

  2. Unfortunately, the H.265 codec and some variants of H.264 are not always decoded correctly by web browsers. In addition, most browsers either do not support the H.265 codec at all or have limitations requiring specific video cards and drivers. As a result, these cameras may not be visible in WEB interfaces. If you see a black window instead of live video in the browser, try changing the browser, checking whether it supports your video card, or switching the camera settings to H.264.

  3. Independent software development using the Videoblazer API is not covered by Speclab responsibility. You use the API at your own risk. It is recommended to use the standard upper-level software solutions, where all functions have already been tested.

  4. Videoblazer is practically impossible to hack (provided weak passwords are not used), but it can still be temporarily disabled. The Videoblazer protection system automatically shuts down the network stack (until reboot) if it detects targeted network activity resembling unauthorized access attempts. During a powerful DDoS attack, the Blazer will not attempt to resist the attack but will simply block network access.

The Videoblazer network stack does not provide advanced Internet-level protection. Additional security should be implemented using dedicated network equipment!

Incorrect use of the API (see item 2) may be interpreted as suspicious activity because valid passwords are transmitted in an incorrect format.

Unfortunately, some routers generate corrupted network traffic, which may also lead to network access blocking.

If access to the Videoblazer WEB interface is lost, you should configure or replace the channel-forming equipment in your network. For a home setup, this may mean replacing or reconfiguring the Wi-Fi router. In a large office environment, the issue may originate from one of the network hubs or switches. At a minimum, configure a firewall that only allows connections from specific IP addresses.

It is also possible to order a special type of Blazer device with a managed IP stack — in this case, the network connection will automatically recover after being blocked. In addition, the entire Videoblazer system can be automatically restored using an automatic reboot device.

This warning does not indicate any hardware malfunction. Videoblazer continues to operate locally even when the network stack is blocked.

5. Due to the large number of constantly changing Chinese suppliers on the market, the quality of flash drives used for archive recording is unpredictable. Based on practical experience, approximately 1 out of 100 units may be defective. In 99% of cases, such failures appear during the first month of operation. The flash drive can be replaced independently. The warranty does NOT cover flash memory devices. We also recommend configurations equipped with hard drives — there have been no complaints regarding them.

6. Every IT product has its Achilles’ heel — the newest version. The software is developing very rapidly, with updates released every month. By default, the previous stable release is usually supplied. If you specifically request the latest version, you should theoretically be prepared to encounter minor issues, which will be fixed immediately once reported.

If you believe that something is not working correctly, provide us with remote access to your device, and we will identify the cause of the issue.

To do this, you need to forward any port from the Internet to the internal IP address of the Videoblazer device.